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Purchases & support

Refund Policy

How refund requests for coaching services and digital products are reviewed.

Requesting a refund

Refund eligibility depends on the product or service purchased, the delivery status, and applicable consumer law. Contact support with the order details so the request can be reviewed.

Digital products

Where a digital product has already been delivered or accessed, refund rights may be limited where permitted by applicable law. If the product is defective or inaccessible, contact support so the issue can be corrected.

Coaching services

For coaching, eligibility may depend on whether onboarding, assessment, program preparation or coaching delivery has already started. Requests are reviewed individually and applicable legal rights are not excluded.

Payment disputes

If a payment was duplicated or made in error, contact support promptly with the transaction details.